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Position Details
Reference Number 12947
Position Title Box Office Assistant
Employment Type Temporary Part Time
Directorate Planning & Development
Department Leisure
Location Clocktower Centre
Banding Band 3
Salary $30.22 to $33.36
Position Summary

Box Office Assistant
Position number: 2258
Reference number: 12947
Closing Date: 11:45 pm, Thursday 17 October 2019

  • Temporary Part-Time Position
  • 12 month Position
  • 38 hours per fortnight
  • Classified as a band 3
  • $30.22- $33.36 per hour + 9.5% superannuation


The opportunity

Moonee Valley Council is seeking an individual to provide friendly, focussed

and flexible customer service to patrons, hirers and users of the Clocktower Centre as part of the ticketing and front of house teams.


With demonstrated ticketing experience you will operate ticketing services for all Arts and Culture facilities and selected Council events as required, and be responsible for the smooth operation of the Clocktower Centre’s ticketing systems and will be expected to make day to day decisions regarding these operations.


Key Responsibilities & Duties:

  • To contribute to a positive professional culture within the Box Office and wider Operations team of the Clocktower Centre.
  • To competently operate the Pro-Venue Ticketing System in all aspects of ticket sales, exchanges and reservations.
  • Maintain excellent communication with the Finance Department and provide information as requested.


About You

To be considered for this position, you will possess the following:

  • Demonstrated experience in a live theatre Box Office and with a computerised ticketing system.
  • Experience with Excel or similar and data extraction (data lists) and/or event builds     
  • Demonstrated ability to provide friendly, focussed and flexible customer service.
  • Demonstrated experience in a customer service role, preferably in the performing arts, events or hospitality industries.
  • Availability to work rostered shifts that can occur Monday to Sunday, between 7am and 10pm (approx). Daytime availability is a must, with good evening and weekend availability well regarded.
  • Applicant to outline their availability/commitments


Our culture of inclusion

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.


Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email or call 9243 1122.

Next steps
If this sounds like an exciting career challenge that aligns with your personal goals and expertise, we want to hear from you!


Applications must be submitted through our online system    
and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.


For further information please view the Position Description or contact Vito Mattarelli on 9243 9191.



Contact Person Vito Mattarelli
Contact Number (03) 9243 9191
Alternate Contact Person Katie Lohner
Alternate Contact Number (03) 9243 9191
Closing Date 17/10/2019
Position Description
PD - Box Office Assistant 2258 - Sep 2019.docx Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.